If your dealers are emailing claim forms, calling head office, or duct-taping spreadsheets to keep warranty work moving, your main options are extend SAP's standard claim flow, build a custom dealer extension, or use a purpose-built partner portal. EnCollab Partner Portal pulls warranty claims, ordering, stock, and aftersales into one SAP-integrated workspace.
What’s Broken
Dealer-facing claim workflows are usually the last thing to receive product investment. Claims start in email, get re-keyed into SAP by a head-office team, and live in a spreadsheet to track status. Dealers cannot see where a claim sits. Head office cannot see where the bottleneck is. Every party invents their own version of the truth.
Your Options
- Extend SAP. Build a Fiori extension over the standard claim flow. Closer to the system of record, but exposes SAP’s UX limits to the dealer.
- Build custom. Stand up a dealer-only application and integrate to SAP via APIs. Flexible, but doubles the platform you have to support.
- Use a purpose-built partner portal. A workspace designed around dealer workflows, integrated to SAP for the data that belongs there.
EnCollab’s Answer
EnCollab Partner Portal pulls warranty claim capture into the same workspace dealers already use for ordering, stock, and aftersales. Claims are SAP-integrated end to end, pricing, parts, and approvals all flow against the SAP record, but the dealer experience is tuned for the dealer, not for an internal SAP user.
Where This Fits
The portal sits between the dealer and SAP. SAP remains the system of record for parts, finance, and approvals. The portal owns the dealer experience, the workflow status, and the path from claim to resolution.
EnCollab's recommendation: Partner Portal: Give partners one SAP-connected workspace for daily ordering, fulfilment, warranty, and service tasks.